We will arrange for your medical care and transportation from a hospital or medical facility to the nearest hospital where the medically necessary care is available. We will also arrange transportation to your original location or to your home country once you are discharged and deemed fit to travel.

In the unfortunate event of your death, we can arrange for a casket or air tray, preparation, and transportation of remains to your place of residence or to the place of burial.

We can arrange for your dependents to return home if they are being left unattended for a period of time expected to exceed 36 hours because of your hospitalization.

If your home is severely damaged due to fire or weather, or you experience the death of a family member, we can arrange for economy airfare to transport you home.

During a medical emergency resulting from an accident or sickness, we will monitor your case to determine whether the care is adequate from a Western medical perspective. We will maintain contact with your treating physician and nursing staff and obtain relevant information regarding your medical, surgical, and treatment plans. We will use this information to ensure you're receiving proper care in relation to your condition and the area where you're receiving treatment.

Contact information for Western-style medical facilities, dental practices, and pharmacies in your destination country that speak English is available.

In situations where your illness/injury prevents you from traveling, we can dispatch a physician to you.

We will assist you in finding medical or dental professionals and pharmacies in the area where you are traveling. When possible, these will include Western-style medical facilities and English-speaking doctors, dentists, and other healthcare providers.

We can assist with arranging the shipment of your personal effects to your home after an emergency medical evacuation, medical repatriation, or return of remains which prevents you from returning to your trip.

In the case of medical emergencies, political evacuations, and natural disasters, assistance in making emergency travel arrangements is available.

We can assist with telephone interpretation in all major languages 24 hours a day. If you require ongoing or more complex translation services, we will refer you to local translators.

If you need new or replacement medical equipment or parts, or you need to rent medical equipment after an injury or illness while on your trip, we will consult with your prescribing physician to locate and reserve medical equipment for you where possible. All costs associated with this service are your responsibility.

We will aid in the replacement of your passports, airline documents, birth certificates, or other travel-related documents.

We will call your credit card companies, with you on the phone, to alert them if your credit cards have been lost or stolen. We will also inform the three credit bureaus to ensure the incident is reported. If necessary, we will assist you with a cash advance assistance from family or friends. If your passport is stolen while traveling abroad, we will assist you in securing an appointment with the local consulate or embassy for emergency passport replacement. You will be responsible for any third-party costs.

Assistance in arranging an emergency cash transfer with or without currency exchange is available.

Should an emergency occur, a central point of contact will be established to communicate important information and messages to your designated family member, friend, employer, etc.

If incarceration were to occur, assistance in obtaining a bail bond is available.

Upon request, we will arrange for an initial phone consultation with an attorney without any charge to you. In case of your incarceration, we will notify the proper embassy or consulate, arrange the receipt of funds from third party sources, and locate an attorney and bail bonds, where permitted by law, with satisfactory guarantee of reimbursement from you, a family member, or friend. You are responsible for associated fees.

Upon request, we will arrange a hotel room near the hospital for your travel companion.

Contact information for various embassies. In addition, if you are a U.S. citizen and you become seriously hurt or ill overseas, a U.S. consular officer can assist in finding timely medical care.

Upon request, we will provide information services such as visa and passport requirements, cultural information, currency exchange, inoculation and immunization requirements, weather conditions, and travel advisories.